Privacy Policy

ZIKTEL LAB SPA, tax ID (RUT) 78.475.725-0, registered at San Francisco 1070, oficina 14, Puerto Varas, Chile.

Email: contacto@ziktel.cl. Phone: +56 9 2748 2008.

This policy covers this website. Member data that each water committee manages on the Ziktel platform is governed by that committee's own privacy policy, as the committee is responsible for that data.

When you fill in the contact form:

• Your name.
• Your committee or company.
• Your phone or WhatsApp number, your email, or both.
• The message you write.

Like any website, the server receives technical data about the visit, such as the IP address and browser type. The IP address is used to limit abusive form submissions: it is kept in memory for a few minutes and never stored. We do not use this data to identify you or build profiles.

The site's measurement tool also receives data about your visit. What it collects and who handles it is set out under "Site analytics".

• Replying to your request and scheduling the demo.
• Preparing a proposal, if you ask for one.
• Seeing which parts of the site get read and which do not, from aggregate statistics, so we can write them better.

We do not use your data for advertising, we do not sell it and we do not hand it to third parties for their own purposes.

Your consent, given when you submit the form, and the pre-contractual steps you request, such as the demo or proposal. All in accordance with Chilean Law No. 19,628 on the protection of private life and its amendments, including Law No. 21,719.

Site measurement rests on our legitimate interest in knowing which of the things we publish are useful. That measurement does not identify you, and "Site analytics" explains how to opt out of it if you would rather not take part.

We use hosting and email providers that process data only on our behalf and with appropriate security measures. Some operate outside Chile, so your data may be stored in other countries. We do not sell or transfer your data, and we would only disclose it if a competent authority requires it by law.

Measurement is the one case we name outright: your browsing data is handled by Google, under Google's own policy and on Google's own infrastructure outside Chile. The detail is under "Site analytics".

The site does not store your data in a database: the form sends it as an email to our inbox. We keep it for as long as the business conversation lasts and up to 24 months after the last contact. If we sign a contract, the contract governs it from then on.

At any time you can ask for:

• Access: to know what data of yours we hold.
• Rectification: to correct anything that is wrong.
• Erasure: to have it deleted.
• Objection: to have us stop using it.
• Portability: to receive it in a format you can take elsewhere.

Write to contacto@ziktel.cl saying what you need. We reply within the time limits set by law. If you are not satisfied, you can turn to the personal data protection authority.

• Write to contacto@ziktel.cl with the subject “Delete my data”.
• Include the name and the committee or company you wrote to us with, so we can find your message.
• We delete the message and its copies, and confirm it through the same channel.

If you are a member of a committee that uses the platform, send the request to the committee: it is responsible for that data.

This site uses Google Analytics 4 to measure how it is read. It is the only measurement tool on the site, and it loads on every page.

What it collects about your visit:

• The pages you open and how long you spend on each one.
• How you got here: a search engine, a link on another site, a campaign, or the address typed by hand.
• Device type, operating system, browser, language and screen size.
• An approximate location — country, region or city — that Google infers from your IP address.

Google LLC handles that data as the party responsible for it, under its own privacy policy and on servers outside Chile. To tell one visit from another, Google Analytics sets cookies on this domain whose names begin with "_ga".

We use it for one thing: finding out which explanations work and which do not, and improving the site accordingly. We do not advertise, we do not buy or sell audiences, and we do not combine this measurement with what you write in the contact form — they are kept apart.

If you would rather stay out of it, you can install the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout), block this site's cookies in your browser, or use an extension that blocks the tracker. The site works the same without it.

This site uses no advertising or commercial profiling cookies, and it does not share your browsing with ad networks. It stores two preferences of yours:

• NEXT_LOCALE (cookie, 1 year): remembers the site language.
• ziktel-theme (local storage): remembers whether you chose the light or dark theme.

On top of those, there are the measurement cookies set by Google Analytics, described in the previous section.

Fonts are served from our own server. The only request the site makes to Google when it loads is the Google Analytics one.

Your connection to the site is encrypted. The form limits submissions to prevent abuse, and only the Ziktel team has access to the inbox that receives the messages.

If we change anything relevant, we publish it on this page and update the date above.